Whether you’re a new agent or a seasoned pro, Learning Lab is your one-stop shop for UnitedHealthcare Medicare Plans training and certifications.
- The Medicare industry and the value of UnitedHealthcare to members
- The suite of tools UnitedHealthcare offers to improve the agent experience
- Products and programs for members with a UnitedHealthcare plan
- How to remain compliant while selling UnitedHealthcare
- How to grow your business through industry leading sales skills
- And so much more!
Certification modules, taken during your onboarding and annually after that, provide you with an overview of the Medicare program, an understanding of Medicare insurance options and the rules and regulations that guide your marketing and sales activities.
For more details on the certification process and technical requirements open the Certification User Guide in either English or Spanish.
Find additional information on the most frequently asked Learning Lab questions
We host many live training sessions each month. These are great opportunities to dive into a topic, interface with our expert trainers, and get your questions answered. Whether you are new to the industry or a seasoned agent, there is something for everyone to learn.
Wondering what’s on the agenda this month? Click the link below to see the calendar and register for a session.
After registering for an instructor-led training session, you will receive a confirmation email. Save the email or paste it into your personal digital calendar. When it is time to join, click on the Zoom Link (URL) in your confirmation email.
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EDC Agents – Stay compliant with your Continuing Education requirements. UnitedHealthcare has partnered with Kaplan to offer deeply discounted coursers. Go to KFEducation.com and create an account using the portal code of EDC in the New Users section.
Once on the site you will find many courses to choose from. Select your courses, check out (payment made via credit card, total Access CE is only $29.25) and begin taking your courses. Contact the Producer Help Desk at phd@uhc.com if you have questions.
ICA Agents - Stay complaint with your Continuing Education requirements. UnitedHealthcare will cover the costs of your online Continuing Education through Kaplan. Go to KFEducation.com and create an account by entering your registered agent email address and the portal code of UHC in the New Users section.
There is no limit to the number of courses you can take. At checkout no codes or vouchers are needed, all costs for the online courses will be covered. Some live sessions will have a cost to you, but they are deeply discounted. Contact the Producer Help Desk at phd@uhc.com if you have questions.